Privacy Policy

Effective date: April 3, 2023

‍1. Introduction and Purpose

1.1 At ChatRev, we hold your privacy and data protection rights in high regard, acknowledging the significance of safeguarding the personal data we gather and handle. This Privacy Policy aims to provide you with insights into the nature of the personal data we collect concerning you and how it is utilized and shared.

1.2 This Privacy Policy applies to individuals who fall into the following categories:

  • Those who engage with https://www.chatrev.ai.
  • Users of ChatRev's ai powered chatbot, and other applications and services (collectively referred to as the "ChatRev Services") ("customers").
  • Marketing prospects, defined as individuals whose data ChatRev processes for the purpose of evaluating customer eligibility ("marketing prospects").
  • Individuals who receive marketing communications from ChatRev.

1.3 This Privacy Policy is applicable to individuals worldwide, regardless of their geographic location.

1.4 We may update this Privacy Policy. Check this page for changes, effective when posted. Your continued use of the Service after changes implies acceptance of the revised policy.

1.5 For questions about this Privacy Policy, contact us at support@chatrev.ai.

2. Definitions

2.1 Unless specified otherwise, capitalized terms hold the following meanings and remain applicable in both singular and plural forms:

  • Account: An individual or business profile created by a user (referred to as "you" in the agreement) to access and use the AI-powered chatbot. This account may include personal or business information provided by the user during the registration or setup process. The account may also be associated with user authentication credentials (such as a username and password) to ensure secure access and protect the user's information.

  • Agreement: The agreement between the User and the Company, specifying the terms and pricing for use of Company’s services.

  • Company: ChatRev Inc.

  • Content: Materials that are ingested by Company and are therefore made available through the service. This includes but is not limited to: (i) text (ii) images.
  • Content Owners: Refers to individuals or entities that hold the rights to the Content used by Users when using Company’s Services.

  • Chat Widget: The interface element on websites or digital platforms deployed by the User enabling interactions with the Company's AI-powered chatbot.
  • Data Controller: A natural or legal person determining the purposes and manner of processing personal data.
  • Data Processors (Service Providers): Natural or legal persons processing data on behalf of the Data Controller.
  • Data Subject: A living individual who is the subject of Personal Data.
  • Device: Any electronic device, including but not limited to computers, smartphones, tablets, and similar hardware, that is used to interact with the services provided by Company.

  • End User: Refers to the individuals or entities that interact with the chatbots generated by the Users. End users access Services on Properties owned by Users.

  • End User Data: Any data, information, or content provided, submitted, or otherwise collected from Users through the use of Company’s services.
  • External Hyperlinks: Paths to services outside of Company’s Services.
  • Intellectual Property: Exclusive rights to designations, inventions, designs, works, and other creative expressions that are owned by Company.
  • License: Non-exclusive right for the User to use the Services of Company (the Chat Widget) in accordance with the Terms of Service

  • Other Websites: Websites other than Company’s Website.

  • Password: A confidential combination of characters chosen by the user during the account creation process, used to verify their identity and gain access to the account. Users are responsible for maintaining the confidentiality of their password and are advised not to share it with others. The Company shall not be held liable for any unauthorized access resulting from the user's failure to safeguard their password.

  • Property: The digital platforms on which Users deploy Company’s services to End Users.
  • Service: Encompasses the Company Website, ingestion and process of content, and/or the Chat Widget depending on the User’s Agreement.
  • User: Refers to the individual or entity that owns the account and therefore delivers Company’s Services to End Users.

  • User Data: Any data, information, or content provided, submitted, or otherwise collected from Users through the use of Company’s Services.
  • Website: All web pages located at the domain https://www.chatrev.ai.

3. Personal Data

3.1 We may gather the following personal information from:

  • Users of our website;
  • Recipients of marketing communications; and
  • Individuals identified as marketing prospects.

3.2 Personal data includes:

  • Individual information including first and last name, email addresses and phone numbers;
  • Payment information, including billing address;
  • Device data, including operating system, IP address, browser data;
  • Service data, including page views, interactions, link clicks, time spent on page;
  • Third party data, including social networking sites, geolocation data.

4. Purpose of Collection

4.1 We will handle and maintain our Service by processing various types of Personal Data, including email addresses, first names, last names, Cookies, and Usage Data. The necessity for processing this information is rooted in the performance of a contract to which you are a party.

4.2 The purposes for collecting and processing this data include notifying you about changes to our Service, enabling your participation in interactive features, providing customer support, gathering valuable information for service improvement, monitoring service usage and addressing technical issues.

4.3 Additionally, we may process your Personal Data to fulfill any other purposes for which you provide it, in line with the necessity for the performance of a contract. This includes carrying out obligations and enforcing rights arising from contracts between you and us, such as billing and collection. We may also use your information to send notices about your account.

4.4 With your consent, we may use your Personal Data to provide you with news, special offers, and general information about other goods, services, and events similar to those you have already purchased or inquired about.

4.5 Any other ways in which we may process your information will be appropriately described at the time of providing the information, and the necessity for processing will be tied to the performance of a contract to which you are a party or, in some cases, based on your consent.

4.6 Processing your personal data is necessary to advertise and provide personalized information by serving and managing advertisements on our site and third-party sites. This is based on our legitimate interests to support marketing activities and promote our products and services, or, where required, to the extent you have given consent.

4.7 We process your personal data when cooperating or complying with public and government authorities, courts, or regulators in accordance with our obligations under applicable laws. This is done to protect against imminent harm to our rights, property, or safety, or that of our users or the public, as required or permitted by law.

4.8 Only applicable to US IP addresses - When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you. We (or service providers on our behalf) may then send communications and marketing to these emails. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

5. Data Transfer

5.1 Your information, including Personal Data, may be transferred and maintained on computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may vary.

5.2 If you are located outside the United States and provide information to us, please note that we transfer and process the data, including Personal Data, in the United States. We take reasonable steps to ensure your data is treated securely and aligns with this Privacy Policy.

5.3 No transfer of Personal Data occurs to an organization or country without adequate controls in place, including data security measures. When transferring Personal Data to other countries, we protect it as outlined in this Privacy Policy and in compliance with applicable law. We use contractual protections for Personal Data transfers among various jurisdictions (referenced in the European Commission’s standard contractual clauses under Article 46.2.c of the GDPR).

6. Data Retention

6.1 We will retain your Personal Data only for the duration necessary for the purposes outlined in this Privacy Policy. This includes compliance with legal obligations, resolution of disputes, and enforcement of our legal agreements and policies.

6.2 Personal Data processed based on your consent will be stored until the relevant consent is withdrawn, and claims resulting from the Service expire. Usage Data will be retained for internal analysis purposes, typically for a shorter period, unless it contributes to strengthening security, improving Service functionality, or legal obligations require a more extended retention period.

7. General Data Protection Regulation (GDPR)

7.1 If you reside in the European Union (EU) or European Economic Area (EEA), you hold specific data protection rights outlined by the GDPR. We strive to take reasonable measures to enable you to correct, amend, delete, or restrict the use of your Personal Data. You are entitled to the following data protection rights:

  • Obtain access to your Personal Data by requesting to share and/or receive a copy of all your processed Personal Data.
  • Request the correction of inaccurate Personal Data by specifying the data requiring rectification.
  • Request the erasure of your Personal Data; we reserve the right to refuse erasure under specific circumstances provided by law.
  • Request the restriction of processing your Personal Data by specifying the data that should be restricted.
  • Object to the processing of your Personal Data conducted based on grounds related to your particular situation.
  • Withdraw your consent to process your Personal Data at any time. Withdrawal is possible solely within the scope of processing based on consent. We are authorized to process your Personal Data after withdrawal if a legal basis exists for such processing, for purposes defined by that legal basis.
  • Lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or the alleged infringement if you believe that the processing of Personal Data related to you violates the GDPR.

7.2 To exercise any of the mentioned rights, please email us at support@chatrev.ai.

8. California Privacy Protection Act (CalOPPA)

8.1 CalOPPA stands as the inaugural state law in the United States mandating commercial websites and online services to display a privacy policy. Its impact extends far beyond California, compelling individuals or entities operating websites that gather personally identifiable information from California consumers to prominently feature a privacy policy on their website.

8.2 This policy must explicitly detail the information being collected and the parties with whom it is shared, and strict compliance with this policy is required. Further details can be found at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/.

8.3 In accordance with CalOPPA, we commit to the following:

  • Users can explore our site anonymously.
  • Our Privacy Policy link contains the term "Privacy" and is easily accessible on the specified page above, located on the homepage of our website.
  • Users will receive notifications of any changes to our privacy policy on our Privacy Policy Page.
  • Users have the capability to modify their personal information by reaching out to us via email at support@chatrev.ai.

9. Data Disclosure

9.1 We may disclose the Personal Data you provide:

  • Under certain circumstances, if required by law or in response to valid requests by public authorities;
  • In the event of a merger, acquisition, or asset sale involving us or our subsidiaries;
  • To contractors, service providers, and other third parties supporting our business;
  • To fulfill the purpose for which you provided the data;
  • We do not sell or share your Personal Data except as described in this Privacy Policy.

10. Data Security

10.1 Ensuring the security of your data is of utmost importance to us. Nevertheless, it's important to acknowledge that no method of internet transmission or electronic storage can guarantee absolute security, as there is always a residual risk despite our dedicated efforts to safeguard your information.

10.2 We employ appropriate administrative, technical, and physical safeguards to protect the Personal Data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Only authorized personnel are permitted access to Personal Data.

11. Third Party Sites

11.1 For paid products/services, we use third-party payment processors.

11.2 Our Service may contain links to third-party sites. We are not responsible for their content, privacy policies, or practices.

11.3 We use third-party analytics services, such as Google Analytics.

12. Children's Privacy

12.1 Our Service does not target anyone under 18 ("Children"). We do not knowingly collect personal information from children.

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