Make Support Our Problem. Focus on Growing Your Shopify Store.
DELIGHT CUSTOMERS + INCREASE RETENTION + FOCUS ON GROWTH
SHOPIFY AND GORGIAS EXPERTS
Outsourced support specialists that scales
Delight customers with immediate and meaningful responses and reduce the amount of time you spend on support queries.
Retain Customers
Rapid and meaningful answers 24/7 in 75+ languages to delight and retain customers.
Seamlessly Scale
Scaling up, running bigger campaigns or need to deal with seasonal spikes? ChatRev fractional support scales with demand.
Cut Costs
Pre-trained support specialists supported by proprietary tooling to keep costs low and customers delighted.
Humans x AI to deliver exceptional service experiences
ChatRev delivers exceptional support and fast. To use this we deploy both humans specialized in Shoppify support alongside AI solutions.
Outsource Support 100%
We handle 100% of your customer support so you can focus on growing your business.
AI Service Agent
Deploy a custom AI service agent in less that 3 minutes. Try our Shopify AI agent for free today!
"ChatRev have made an impact on retention and allowed me to focus on growth." - Sgurr founder
Sgùrr is a UK based online climbing shop, run by trad climbing enthusiasts Rob and Lucy.
They have no other
employees, instead choosing to outsource so they can focus on what they do best, bringing climbers the safest and highest
quality equipment from across the world... and of course climbing.
ChatRev's dedicated team was able to respond 78% faster than when Sgùrr ran support in-house.
The Sgurr team were able to reclaim their time and focus on the growing their business (and climbing).
Sgurr considered hiring in-house support before working with ChatRev.
Using ChatRev's fractional support
was 67% lower cost, guaranteed quality and accelerated deployment of support.
"Stop doing everything yourself."
Read Justin's full article on outsourcing to focus on growth here.
FAQs
Lean teams simply cannot grow their businesses if they also have to respond to customers in a meaningful way and
quickly. Focus on growth and leave support to us.
Support can make or break your Shopify business. It is an
opportunity to either create fans (and generate repeat customers that leave good reviews) or make people hate you.
There are 3 main reasons why people choose to outsource support to ChatRev:
1. Cost efficient - You might be
too small to justify hiring your own support agent. No problem - our plans start for far less than a single agent would
cost. Don't worry about onboarding. We have it handled.
2. Scalable - If you are running a campaign or
need to handle seasonable spikes we will scale up with you. You can't do this easily if you have to hire and
onboard your own agent.
3. Technology - ChatRev strongly recommends that you deploy our proprietary
AI solution alongside humans. This integrates with Shopify delivers instant responses to basic queries such as
"where is my order" and has been proven to improve CSAT without compromising customer experience.
Yes. Our team specialize in stores that use Shopify.
Our team is Gorgias specialists. Not all of our customers use help desk software when they start working with us but if
they reach the stage that they do need one, we work to deploy and serve on Gorgias.
If you already use
Gorgias, GREAT! We can't wait to serve your customers.
Delight your customers with instant support responses 24/7
Don't make your customers wait.